All posts by Abolaji Dairo

Abolaji Dairo is a seasoned insurance practitioner and an Associated member of the Chartered Insurance Institute of Nigeria (CIIN). He is a Risk Analyst with specialty in loss Adjusting and claims administration with several years of experience to his credit. He presently works with Consolidated Hallmark Insurance Plc. (in Nigeria) as a Claims Expert and he is committed to customers satisfaction by providing highly professional, timely and qualitative services.

THE CHALLENGES WITH MOTOR CLAIMS ADJUSTMENT PART 2

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An area of challenge that has been observed in the adjustment of motor insurance claims is the inadequate understanding of the difference between the Policy Excess clause and the Contribution conditions in an insurance policy. Even among some insurance marketers, this two concepts are oftentimes misunderstood and therefore misconstrued. And this misunderstanding is further passed on to the insured by means of unintentional misrepresentation. Continue reading THE CHALLENGES WITH MOTOR CLAIMS ADJUSTMENT PART 2

EX-GRATIA CLAIM SETTLEMENT IN INSURANCE

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Understanding the human face of insurance laws

Someone once approached me for the meaning of “Ex-gratia” in insurance and how to go about it when your insurance company has turned down your claim on whatever ground they might have given. So if you have ever been in this situation, it is not the end of the world. You still have an option you could explore  to get a soft-landing.

“Ex-gratia” is a Latin word meaning “an act of grace”.

It is a plea for mercy and only used where there is no technical reason for a claim (loss) to be accommodated under a specific insurance policy. Continue reading EX-GRATIA CLAIM SETTLEMENT IN INSURANCE

WHY YOUR MOTOR INSURANCE MAY NOT COMPENSATE YOU (FULLY)

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The road is not always predictable – the more reason you need that Motor Insurance cover.

“If you have suffered a loss from the use of your vehicle, you have a right and a duty to lodge a claim under your motor insurance policy”.

It is a right because you have obtained a genuine insurance cover and have paid the required premium for the relevant period. You are therefore entitled to your claim. It is a duty because you will be helping the general public have confidence in insurance. Insurance penetration in Nigeria is very low therefore making prompt claim settlement and quality customer service a unique selling point for insurance companies. Continue reading WHY YOUR MOTOR INSURANCE MAY NOT COMPENSATE YOU (FULLY)

HOW TO GET FULL COMPENSATION UNDER YOUR MOTOR INSURANCE POLICY

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I once had a discussion with a friend who claimed to have been defrauded by his insurance company. He lodged a claim under his motor insurance policy and at the end of the whole thing, what he got in form of compensation fell way below his expectations.

As a Claims Expert, i requested to know the details of the transaction and a copy of his insurance policy. After a careful perusal I discovered that my guy like many other claimants threw caution to the wind when he took up his motor insurance policy. It is too late to cry after the head has been chopped off!

Continue reading HOW TO GET FULL COMPENSATION UNDER YOUR MOTOR INSURANCE POLICY

YOU’VE GOT A CLAIM? GET COMPENSATED!

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A claim in insurance is the occurrence of the eventuality(ies) insured against upon which the liability of your insurance policy is engaged. In other words, it means you have suffered a loss from the use of your vehicle which requires your motor insurance policy to come into operation. Continue reading YOU’VE GOT A CLAIM? GET COMPENSATED!